Delivery & Returns
ONLINE ORDER DELIVERIES
All items purchased through our online store are processed and sent out within 2-3 business days, we will try to arrange delivery with you through text or WhatsApp.
Due to the COVID-19 there may be some delays. We do not post over weekends or public holidays. Most deliveries are on Tuesdays, Wednesdays or Thursdays.
At this time we do not permit or handle any International orders, only orders within Gibraltar.
When ordering, please give a full address and add any additional notes which will help locate you for delivery. Also please add a mobile number and landline if possible, and let us know if you are happy to communicate through WhatsApp, as that’s our preferred service.
Due to the current COVID-19 situation in Gibraltar, we will try to maintain a distance while delivering your parcel, this maybe by leaving it on your door step.
We are short on staff, so please bare with us if you receive your delivery a little late.
Also we may have limited number of items with certain products, so if you order and we are unable to supply, we will be in touch to offer a refund or an alternative.
We have created this online service to try to help our customers get items they need to make life easier.
If you have any comments, please get in touch, we are always looking to improve, or if you are interested in leaving a review please use facebook or google to show us some love.
If for any reason you are not happy with your purchase, we will assist you with an exchange or a credit in-store, or a refund, subject to the conditions below.
Your full-priced item(s) can be returned within 7 days of receiving your purchase, provided they are unused and in their original condition, with tags still attached.
Christmas item can be exchanged with a gift receipt up until 9th January.
If an item is considered faulty due to manufacturing issues, please contact us before returning so we can work with you how best to resolve the issue.
If you wish to exchange your full-priced item, this will be done in the form of a credit note or an exchange for another item of same value or greater.
Items purchased with store credit can be returned for store credit only, including full-priced items.
Please note that, in the absence of any fault, returns are not available for any underwear, socks or caps due to hygiene reasons.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Orders using store credit as a means of payment can only be refunded as store credit.
We do not offer returns, refunds or exchanges on Sale or discounted stock.
If you need to exchange an item, please email firstname.lastname@example.org and we will try to assist you.
Thank you for your support and patience.